You need a valid driving license. Ensure to carry your original driving license with you.

You must be at least 21 years old (with a minimum of 24 months of driving experience and a credit card) to rent from ELDorado. A Young Driver Surcharge is applicable to drivers under 25.

Typically, you can select a car group but not a specific model.

You can pre-pay for your booking online using Visa (excluding Visa Electron), MasterCard, or American Express. Alternatively, you can pay at the rental counter, but a deposit is required to reserve your car. Accepted payment cards at the rental counter are Visa, MasterCard, and American Express.

You can cancel your reservation free of charge up to 48 hours before the rental.

Our Customer Care team is ready to assist you with any complaints. Please send your query to complaints@eldoradojo.com. You can also reach us by phone at +962 798137976.

In case of an accident, call us immediately. Write down the names and addresses of all involved parties and any witnesses. Never admit liability, and do not leave the vehicle without ensuring it is safe. Contact the police at 911.

ELDorado charges in periods of 24 hours so regardless of whether you rent for 2 hours or 24 hours, the charge will be for one day. If you are returning the car more than 24 hours in advance, the refund will depend on the type of rate you have booked.

Yes, your credit card information is secure. Our online reservation service is located on a secure server that uses SSL (Secure Socket Layer) encrypting technology to ensure the safety of your transaction.